Terms and Conditions roya138 — Platform Usage Guidelines

1Acceptance of Terms

These Terms and Conditions govern the use of the roya138 platform, including the website roya138.win, the mobile app, and all services provided by us. This document should be read together with Privacy Policy and Responsible Gaming Policy roya138.

If you disagree with any part of these terms, please stop using our platform immediately. Continued use of the roya138 platform after any amendment to the terms constitutes acceptance of the revised terms.

2Eligibility & Registration

To register and use the roya138 platform, you must meet all of the following requirements without exception:

• At least 18 years old at the time of registration.
• Not a citizen or resident of any region where local laws prohibit the use of online gambling services.
• Legally eligible to enter into binding agreements.
• Register only under your own name — registering on behalf of another person is strictly prohibited.
• Never previously suspended or banned from the roya138 platform.

Roya138 reserves the right to request proof of age and identity at any time. If a player is found to have registered with false information or does not meet the eligibility requirements, the account will be suspended immediately and all balances will be subject to freezing pending the outcome of an investigation.

3Player Account

Each player is only permitted to hold one (1) active account on roya138 at any one time. Creating multiple accounts — whether under your own name, a family member's, or another individual's — is a serious violation of our terms.

• You are solely responsible for maintaining the confidentiality of your account password.
• Notify roya138 immediately if you suspect your account has been accessed without authorization.
• All activity conducted through your account is your sole responsibility.
• Roya138 accounts are non-transferable and may not be sold or rented to any party.
• You may not use another person's account without written consent from both the account holder and roya138.

KYC (Know Your Customer) verification is required before your first withdrawal or when account activity requires further verification. Documents that may be requested include a copy of your identification card, a recent utility bill, or a bank statement. This process is typically completed within 1–3 business days.

4Deposits & Withdrawals

Roya138 accepts deposits and processes withdrawals in Malaysian Ringgit (MYR) via various local payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay.

• Minimum deposit: RM 10 for standard payment methods.
• Minimum withdrawal: RM 30 per withdrawal transaction.
• The name on your bank account or digital wallet must match the registered name on roya138.
• Roya138 does not charge any fees for deposits or withdrawals — any charges are imposed by the bank or payment provider.
• Withdrawals to a payment method different from the deposit method require additional verification.
• Roya138 reserves the right to request proof of source of funds for withdrawals exceeding certain limits.

Withdrawal processing times depend on your VIP tier. Standard members within 24 hours, VIP Gold and above within 6–12 hours, and Platinum members and above can enjoy express withdrawals within 1–3 hours.

5Bonus & Promotion Terms

All bonuses, promotions, cashback, and rewards offered by roya138 are subject to the specific terms stated alongside each offer. General conditions applicable to all bonus types are as follows:

• Each bonus has a rollover requirement that must be met before a withdrawal can be made.
• Each bonus may only be claimed once per player, household, IP address, or device — unless stated otherwise.
• Roya138 reserves the right to void bonuses and related winnings in the event of promotional offer abuse.
• Bonus expiry dates are stated in the specific terms of each promotion.
• Cashback bonuses are credited automatically each week based on your VIP tier percentage.
• Creating multiple accounts to claim bonuses constitutes fraud and may result in the suspension of all associated accounts.

Roya138 reserves the right to modify or withdraw any promotion at any time without prior notice. Abuse of promotions — including intentional hedging to meet rollover requirements — may result in bonus cancellation.

6Game Rules

All games offered on the roya138 platform use independently audited Random Number Generators (RNG), or in the case of Live Casino, real physical hardware witnessed in real time. The results of all games are final.

• Players are prohibited from using any automated software, bots, or scripts to play or place bets.
• Exploiting bugs or vulnerabilities in the gaming system is prohibited and will result in account suspension.
• Minimum and maximum bets for each game are subject to limits set by the game provider.
• Roya138 is not responsible for losses resulting from internet connection disruptions on the player's end.
• In the event of a technical malfunction during gameplay, roya138 will refund any pending wagers in accordance with our internal policy.

7Responsible Gaming

Roya138 is fully committed to responsible gaming practices. We provide a range of tools to help players manage their gaming habits:

• Daily, weekly, and monthly deposit limits that players can set themselves.
• Temporary account cooling-off periods ranging from 24 hours to 6 months.
• Permanent self-exclusion for players who require more serious assistance.
• Session time limits that can be configured in account settings.

If you or someone you know needs help with a gambling problem, please visit the Responsible Gaming us for more information and appropriate support resources. Gaming should be entertainment — not a source of stress.

8Privacy & Data Security

Roya138 respects the privacy of every player and is committed to protecting your personal information. How we collect, store, and use your personal data is described in detail in Privacy Policy us.

• All personal data is collected on a legitimate basis and with the player's consent.
• Your information will not be sold or shared with third parties without your consent, except where required by law.
• 256-bit SSL encryption is applied to all communications between your browser and roya138 servers.
• Players have the right to request access to, correction of, or deletion of their personal data.

9Account Restrictions & Suspension

Roya138 reserves the right to suspend, restrict, or close any account without prior notice if there is evidence or reasonable suspicion of the following:

• Fraud, misrepresentation, or attempts to deceive the platform or other players.
• Owning multiple accounts or sharing an account.
• Money laundering or suspicious financial activity.
• Age limit violation — players under 18 years old.
• Use of bots, automated software, or other unauthorized methods.
• Systematic abuse of the bonus or promotions system.
• Abusive or threatening behavior toward roya138 support staff.

10Liability Limits

Roya138 shall not be liable for any loss or damage arising from:

• Platform disruptions or unavailability caused by maintenance, technical issues, or events beyond our control.
• Data loss or damage caused by factors beyond roya138's control.
• Financial losses resulting from a player's own wagering decisions.
• Actions by third parties including payment providers or game providers.

Roya138's maximum liability to any player under any circumstances is limited to the balance held in that player's account at the time the claim is made.

11Amendment of Terms

Roya138 reserves the right to amend, modify, or update these Terms and Conditions at any time. Players will be notified of major changes via in-app notifications or registered email. However, it remains the player's responsibility to review this page periodically to ensure compliance with the latest version of the terms.

Any amendments to the terms will take effect immediately upon publication on the roya138 website. Continued use of the platform after any amendment is published constitutes your acceptance of the revised terms.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of roya138's services, our support team is available 24 hours a day, 7 days a week:

• Live Chat: Available directly within the roya138 platform and app
• Email: [email protected] (displayed as text only)
• Telegram: Reach us via roya138's official Telegram account

The average response time for roya138's support team via live chat is under 5 minutes. For email inquiries, responses are typically provided within 12–24 business hours.