At Roya138, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This document clearly explains what we collect, why we need it, how we protect it, and your rights as the owner of that data.
All data transmitted between your device and roya138 servers is fully encrypted to prevent interception.
Roya138 is fully compliant with the Personal Data Protection Act 2010 governing the use of personal data in Malaysia.
You have the right to access, amend, or request deletion of your personal data at any time through your account.
Roya138 does not sell, rent, or commercialize players' personal data to any third party.
This Privacy Policy provides a comprehensive overview of Roya138's privacy practices. By registering or using our platform, you agree to the collection and use of data as described here. Please read this document carefully — it is written in plain language, not confusing legal jargon.
Roya138 (referred to as "we", "our platform", or "roya138" in this document) is an online casino and betting platform operator based in roya138.win. We understand that player trust is our most valuable asset — and that trust starts with transparency about how we handle your personal data.
This Privacy Policy applies to all users of the Roya138 platform, including website visitors, registered players, and VIP members. It covers all our service channels — the roya138.win website, Android and iOS mobile apps, and all communications via email, live chat, and our official Telegram.
Roya138 collects two main categories of data: information you provide directly during registration and platform use, and data collected automatically while you use our services.
| Data Type | Specific Examples | How It's Collected |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth | Registration & KYC |
| Contact Data | Email address, phone number | Account registration |
| Financial Data | Bank account number, account holder name | Deposit/withdrawal process |
| Game Data | Betting history, wins, losses, play time | Platform activity |
| Technical Data | IP address, device type, browser, operating system | Automatically during use |
| Location Data | State/city (based on IP), time zone | Automatically upon login |
| Communication Data | Live chat logs, support emails, complaints | Customer support interactions |
We only use collected data for legitimate, relevant, and necessary purposes. Below are the primary purposes for which your personal data is used at Roya138:
Your data security is roya138's top priority. We implement multiple layers of technical and operational safeguards to ensure your personal data remains protected at all times:
Your personal data is retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Financial transaction data is typically retained for 7 years for legal compliance purposes, while support communication data is retained for 2 years.
Roya138 does not sell, does not rent, and does not commercialize your personal data to any third party for marketing or commercial purposes. However, in the following limited situations, we may need to share data with certain parties:
Roya138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Roya138 platform. For mobile apps, equivalent tracking technologies are managed through your device's operating system privacy settings.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Roya138's privacy policy, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data in our records.
Request deletion of your data subject to applicable legal obligations.
Object to the processing of your data for specific purposes such as direct marketing.
Request restriction of your data processing under certain circumstances during an investigation.
Receive your data in a structured format that can be transferred to another platform.
To exercise any of these rights, contact our privacy team via live chat or our support email. We will process your request within 14 business days and will notify you if additional time is required.
The roya138 platform is strictly for users aged 18 years and above. We do not knowingly collect personal data from individuals under 18 years of age.
If we find that personal data belonging to someone under the age of 18 has been collected, we will take immediate action to delete that data and close the account. Parents or guardians who suspect a child in their care has registered a roya138 account are advised to contact us immediately.
Some roya138 services involve technology providers and payment processors operating outside Malaysia. In such cases, your personal data may be transferred to and stored on servers located in other countries.
Roya138 ensures that all cross-border data transfers are carried out with adequate safeguards, including:
Roya138 reserves the right to update or amend this Privacy Policy at any time. When significant changes are made, we will:
Your continued use of the roya138 platform after changes are published constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how roya138 handles your personal data, or to exercise any of your privacy rights, you may contact us through the following channels:
Our privacy team operates during standard business hours and we are committed to responding to all privacy-related enquiries within 72 hours. For cases requiring in-depth investigation, such as data deletion requests, processing may take up to 14 business days.
Read the full usage guidelines for the Roya138 platform, including account and bonus rules.
Read Terms & ConditionsAnswers to frequently asked questions about your Roya138 account, payments, and security.
View FAQLearn more about roya138, our mission, and our commitment to players in Malaysia.
About roya138With full privacy protection and encryption, you can play with peace of mind at Roya138. Explore over 300 games with complete confidence.